Posts Tagged ‘British Gas’

Energy Bill becomes law

Thursday, October 20th, 2011

The Coalition Government’s Energy Bill became law today. The Department for Energy and Climate Change (DECC) is concerned that more than half of UK homes have insufficient insulation and say “It is vital, therefore, that action is taken to address home energy efficiency”.

The Energy Act establishes the legal framework for the “Green Deal”, to be launched next year. The aim is to provide finance for homeowners to install energy saving measures such as improved insulation. The loan will be repaid through the savings on energy bills. The likes of British Gas and HSBC have joined forces to provide the finance, though it is yet to be seen what level of interest homeowners will be charged.

The Energy Act also tightens up the requirements for privately rented accommodation, making it unlawful from 2018 to rent a house or business premise that has less than an “E” energy efficiency rating.

It remains to be seen whether the Energy Act and the Green Deal are successful in improving home efficiency.

Kassra Powles

Kassra Powles
0115 908 6200
kpowles@brownejacobson.com

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When the worm turns

Friday, August 6th, 2010

It has been reported that a consumer has been paid more than £2,000 by British Gas, after he threatened them with court action over the time he wasted dealing with their erroneous demands for payment.

As a self-employed photographer, he logged every phone call and letter sent, then claimed for his loss of earnings. British Gas say they haven’t accepted liability, and the payment was made purely as a gesture of goodwill. However, consumers are being encouraged to record the time spent dealing with utility companies, and consider charging them for any loss of earnings.

Although courts do not award damages for mere inconvenience, Ombudsmen may recommend such a payment. Multitudinous consumer claims for wasted time would be difficult to cope with administratively (and economically, if the consumers are determined to go to court).

Does this case just give consumers another encouragement to complain or underline the importance of getting your customer service right first time?

Fiona Carter

Posted by Fiona Carter
0115 976 6224
fcarter@brownejacobson.com

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