Posts Tagged ‘Consumer protection’

High court ruling on misleading promotions

Thursday, February 3rd, 2011

The High Court has ruled that those behind 5 UK prize draws are in breach of the consumer protection from Unfair Trading Regulations 2008 on the grounds that they:

  • created the impression that a prize had been won when in fact only a chance to purchase a low value item was offered
  • described a holiday voucher as a prize when in fact it would cost a significant sum to go on the holiday, and
  • downplayed the costs of premium rate calls to claim a prize.

This Judgment shows that the OFT are willing to bare its teeth when it comes to making sure that consumers are not misled. Whilst criminal enforcement will only be used in the more serious cases of breach, the Government’s proposal for the OFT to have a range of civil sanctions at its disposal is likely to lead to less serious breaches being tackled by the more stringent enforcement action of the OFT rather than the perceived tickle of the ASA in the near future.

Posted by Nina Best, who specialises in regulatory matters; entertainment licensing; advertising and marketing law; advice and representation on infringement of Food Safety Manufacturing Product Regulations.

Nina Best

Nina Best
0115 976 6529
nbest@brownejacobson.com

VN:F [1.9.11_1134]
Rating: 0.0/10 (0 votes cast)

Do your prices mislead consumers? The OFT has the answer…

Thursday, December 2nd, 2010

The OFT have today published their final report into which pricing models are most likely to mislead consumers. The report will set enforcement priorities for the OFT (and others), and is the result of a year-long investigation into how consumers understand different pricing practices.

The pricing practices examined in particular were:

  1. drip pricing
  2. time limited offers
  3. “bait” prices
  4. complex offers
  5. reference pricing
  6. volume offers and free offers

The report ranked drip pricing as having most potential to mislead, and volume/free offers as having the least potential to mislead. This does not mean that all drip pricing is banned and all volume offers are permitted – further factors are set out in the report, which will be considered before a decision to take enforcement action is made.

Businesses which continue to use such pricing models may be at risk of court action. We recommend that businesses take advice and review their pricing practices to check they are compliant with the guidance.

Posted by Oliver Sweeney, who specialises in regulatory matters; including compliance, representation e.g. company prosecutions and public inquiries; transport issues; commercial litigation, including reputation management, contractual litigation and injunctions.

Oliver Sweeney

Oliver Sweeney
0115 976 6247
osweeney@brownejacobson.com

VN:F [1.9.11_1134]
Rating: 8.0/10 (2 votes cast)

Are fake online reviews hurting your product?

Friday, August 27th, 2010

On Friday it was reported that the US FTC has ruled against a firm whose employees, posing as ordinary consumers, posted favourable reviews of its own clients’ iPhone applications. This type of marketing activity is known as “astroturfing.” The firm must now remove all the reviews.
In the UK, astroturfing is illegal as it is “blacklisted” by the Consumer Protection from Unfair Trading Regulations 2008. If degrading reviews of competitors’ products are also posted, this could breach the Comparative Advertising Directive, and constitute malicious falsehood, for which damages could be claimed.

The precise extent of astroturfing online is unknown – though there are certain ways to detect if a review is genuine or fake. But in a world where the casual consumer relies heavily on reviews and averaged star-ratings (be it on Amazon, TripAdvisor or iTunes), astroturfing can clearly impact on sales if left unchecked.

Posted by Oliver Sweeney, who specialises in regulatory matters; including compliance, representation e.g. company prosecutions and public inquiries; transport issues; commercial litigation, including reputation management, contractual litigation and injunctions.

Oliver Sweeney

Oliver Sweeney
0115 976 6247
osweeney@brownejacobson.com

VN:F [1.9.11_1134]
Rating: 0.0/10 (0 votes cast)

Actimel no longer 'scientifically proven'

Thursday, October 15th, 2009

On Wednesday, the ASA upheld a complaint against a claim made in an advert for the product Actimel – that it was ”scientifically proven to help support your kids’ defences”. The ASA has ordered that the advert be withdrawn.

Danone said they had referred to Actimel as being “scientifically proven” in their ads since November 2007, and that the basis for that claim was a significant body of published scientific evidence that showed that Actimel supported the natural defences of different age groups, including children. They argued that each individual study did not need to demonstrate multiple health benefits, as long as they pointed towards a positive effect for Actimel overall. Indeed, Clearcast had approved an earlier claim made in 2006 that stated “Every morning I like to give my kids Actimel to help support their bodies’ natural defences”. Clearcast’s nutritional consultant was satisfied that the evidence showed that Actimel could support the body’s defences in that particular age group.

The ASA said that the claim in the advert clearly related to healthy children of school age. The ASA said that Danone’s evidence either related to children of other ages, children already in ill health, or did not relate directly to children’s health, or the sample sizes were too small, or the results were not statistically significant. The ASA were concerned that the evidence did not show that all children would see a benefit from consuming Actimel

Who is the victim?
Is it the public who have been misled for (it seems) years – or is it the Brand Owner who is simply trying to sell a “healthy option”?

Fiona Carter

Posted by Fiona Carter
0115 976 6224
fcarter@brownejacobson.com

VN:F [1.9.11_1134]
Rating: 0.0/10 (0 votes cast)

The "Pitchers" case settles

Friday, October 9th, 2009

We reported on this page on 2 September that Diageo was suing Sainsbury’s over the supermarket’s alleged copying of its “Pimms” branded product with its own “Pitchers” branded product.

High profile brand owners have traditionally been reluctant to take on supermarkets, who of course provide the major retail outlets with many of their products. We said that brand owners would be watching this case very closely indeed, as if Diageo were successful then it could encourage others to come forward with claims.

However, it would appear that Sainsbury’s and Diageo have amicably settled their differences out of court, with an agreement to rebrand (but not rename) the “Pitchers” product. The settlement will avoid further publicity for the case, and perhaps enable Sainsbury’s and Diageo to do business without the wedge of ongoing litigation between them. More significantly, the settlement avoids the risk of setting a dangerous legal precedent. Nevertheless, there is a chance that such a precedent will still be set by the Tesco and Next case, reported on 22 September.

Look at the new label on our link with the higher profile sainsbury logo and  orange segment  .
Is that enough to prevent consumers being confused between the Diago original and Sainsbury new product?-

Looking at the new label above (on the right) with the higher profile sainsbury logo and  orange segment; Is this enough to prevent consumers being confused between the Diageo original and Sainsbury’s new product?

Fiona Carter

Posted by Fiona Carter
0115 976 6224
fcarter@brownejacobson.com

VN:F [1.9.11_1134]
Rating: 0.0/10 (0 votes cast)

Diageo sues Sainsbury's

Wednesday, September 2nd, 2009

This is the first time we have seen a high profile brand owner take on a Supermarket for copycat packaging since United Biscuits successfully took ASDA on in their claim for passing off in 1997…and it is about time. The cost and uncertainty of the law of passing off has to date deterred brand owners from making a stand. It will be interesting to see whether the implementation of the Consumer Protection Regulations last May has influenced Diageo’s decision to take legal action.

The Regulations provide brand owners with an alternative weapon against those looking to trade off the back of their success by specifically banning “the promotion of a product similar to a product made by a particular manufacturer in such a manner as deliberately to mislead the consumer into believing that the product is made by that same manufacturer when it is not”. Although the Regulations are predominantly part of the criminal regime, it may be that Diageo use their existence in the civil court for emphasis when presenting the case of an intellectual property right infringement.

It remains to be seen whether an enforcer such as Trading Standards decide to investigate this potential breach of the Regulations. However, if they do this would undoubtedly strengthen Diageo’s case as well as give them a right to apply to the criminal courts for an Order for the forfeiture of Sainsbury’s Pitcher.

Brand owners should be watching this space very closely indeed.

Fiona Carter

Posted by Fiona Carter
0115 976 6224
fcarter@brownejacobson.com

VN:F [1.9.11_1134]
Rating: 0.0/10 (0 votes cast)